AND, has been providing litigation support services to the foodservice, franchise and hospitality industries since the early 1990
Our services include, but are not limited to:
• Professional advice which can assist in determining fair conflict resolution
• Work-out and restructuring strategies for marginal operations
• Complete evaluations of independent, multi-national and franchise companies
• Assessment of market and business opportunities for the restaurant and foodservice sectors
• Providing franchisees with professional support in the day-to-day dealings with their franchisor
• Providing franchisors with assistance in developing and updating services for franchisees
• Provision of expert reports
• Provision of expert court representation
We have had the opportunity to successfully assist clients with their litigation issues, providing solicitors with expert advice, affidavits and testimony in dispute situations. Our clients include national and international franchisors, franchisees, independent operators, governments and major stadiums and sports franchises.
AND,manages strategic planning for the foodservice, franchise and hospitality industries throughout Egypt
Our strategic planning facilitation process allows the companies with which we work to do an in-depth self-analysis, allowing for input from line employees, management and owners, in order to achieve an optimal understanding of the business.
Our strategic planning approach has been developed over a number of years. Our process takes approximately four days of client contact time and provides for a detailed analysis while working through the details of:
• Defining the mission statement
• Goal setting and value determination
• Environmental assessment
• Identification of strategic objectives
• Setting strategic priorities
• Setting strategic and tactical actions/initiatives
• Performance analysis and benchmark setting
AND, has worked with clients — raising capital, disposing of assets and merging businesses.
• We have worked with several companies in securing development and working capital in order for them to increase their operations and grow. Financing of this sort can come from private investors, venture capital funds and/or larger organizations wishing to increase their own portfolios by developing operations with aggressive young companies.
• Given our wide range of contacts within the foodservice, franchise and hospitality communities, we have also been able to assist several of our clients dispose of, or merge their businesses. We have worked with and managed the sale of several franchise, multi-unit and sport stadium foodservice operations during the past few years, and have gained a reputation for having the ‘right’ industry contacts and the ‘ability’ to do the deal!
Operators need their businesses valued for a variety of reasons — purchase of a proposed operation, sale of a business, or for estimating value in litigious matters.
AND, has been conducting foodservice, franchise and hospitality valuations for over 15 years and has an undisputed reputation for accuracy. Our approach has been published in the Cornell Quarterly Magazine, a peer review periodical, considered the leader in the hospitality business.
We have valued independent and franchise operations for litigation, expropriation, purchase, sale and partnership dispute situations. In many cases, we have been retained by both sides with both sides accepting and agreeing to the approach and the final value assessed.
We have valued multi-unit operations, assessing arms length value for non-arms length transactions and have worked with one of the countries leading QSR operators in valuing a 47 unit block of stores for resale to the franchisor. We have worked with one of the countries leading stadiums in valuing and acquiring the foodservice rights while working with a major stadium foodservice operator in valuing and selling their food service rights.
AND, has developed a dynamic guest service program specifically geared toward the restaurant, foodservice and hospitality industries, In our mountain resort application for example, we focus on you and your guests from the parking lot to the top of the mountain, from the ticket window to the retail shops, from loading a chair to connecting in a lesson – we know how to define, train and deliver excellence in your service.
What you get from FHG is clear and effective assistance and delivery in the definition of service excellence for your operation. We design and co-create affordable training with you and your management team. We then implement a training program and transfer its ownership to your team so that they can deliver training as excellent as the product you will ultimately provide your guest! If you prefer, we can train your trainers in the delivery of service excellence!
In the process of delivering service excellence to you and hence to your guests, we provide:
• Facilitation, definition and execution of your goals
• Assessment of current service levels
• Recommendations for enhanced service possibilities
• Training design facilitation
• Training trainers
• Defining trackable/measurable service guidelines
• Delivery of the Art & Science of Service
• Ongoing coaching to your service providers and supervisors
The outcome of our work with you is effective because we focus on the guest impact from every perspective.
As the foodservice industry becomes more and more complex and the demands of the consumer are changing rapidly, there is a greater call for master planning of foodservices in order to ensure that operations and systems work in coordination, providing increased service, better quality product and, in many cases, increased returns to an organization.
AND. has conducted master planning assignments for municipal, provincial/state governments, major theme parks, sports stadiums, museums and several other major venue operations. The master planning assignment allows us to review all aspects of a business, review customer wants and needs, assess traffic flow patterns, product mix and other relevant factors in order to map a plan for the coming years and provide a framework for smooth transition in the future.
Master planning is one of the most difficult, and rewarding aspects of our consulting practice. It calls upon a variety of skills from market analysis and financial planning, to understanding customer and operator needs and demands — ultimately creating a harmony which brings increased demand, increased service and increased satisfaction to all, while meeting the financial demands of the marketplace.
AND, has been managing the Request for Proposal (RFP) and Request for Information and Qualification (RFIQ) process for over 15 years for private and public operations
The RFIQ/RFP process, when managed correctly provides an opportunity for venues to achieve maximum financial returns while setting the course of their foodservice operations. Through this process, a venue can Master Plan the foodservices in advance of the RFP, outline their goals and objectives and then tender the process. By going through the Master Plan phase, the RFP is written with specific goals and all bidders know those goals in advance. As a result, each bidder is offering the same or similar services as requested and the venue really only has to focus on the bidders ability to deliver customer service and the financial returns which they will achieve.
AND, has had the opportunity to redevelop the RFP process for several clients and has managed the RFIQ/RFP process for municipal and provincial/state governments, theme parks, museums and private businesses, among others.
AND,has one of the leading foodservice practices in Egypt.
Our services to new and existing restaurants includes but iis not limited to:
• Market studies and financial projections
• Site selection & lease negotiation
• Marketing, advertising and public relations management
• Staff training and management programs
• Menu layout
• Recipe development
• Internal control systems
We are quality AND, Caterers that offer a wide range of Restaurants management and catering services that tailor all hospitality and catering requirements for private occasions to corporate events.
Product Launches, Corporate Hospitality and Events, Team Building and Activity Days, Weddings and Civil Ceremonies, House Warming Parties, Retirement Parties, Anniversaries, Birthday Parties, Family Celebrations, Children’s Parties, Thanksgiving Parties, Christmas Parties, Valentines, Mothers Day, Easter, Holy Days and Christenings and Naming Days.
Other occasions can be:
Festivals and Fetes, New Year’s Eve Celebrations, Halloween Parties, Summer Solstice, Bedouin Nights, Bonfire Night and any Themed Events.
Our food is designed on classical dishes with a modern influence and provides value to clients through good quality local organic and free range produce with impressive presentation and service, whether it's for 10 or 1500 guests. Our catering services can offer International and Oriental food among a wide range of menus.
Buffets to Banquets, Canapé Receptions and Bowl Food, Barbecues and Spit Roasts, Paellas and Picnics, Business Lunches and Funeral Catering, Seasonal Menus and Fine Dining
we offer tailored hospitality services:
Drink Packages, Mobile Bars and Cocktails, Marquee Hire, Catering Equipment Hire, wide range of Entertainment, Décor and styling.
Any Occasion, Anywhere:
Homes, Venues, Offices, Marquees and Boat Trips. We caters in and around Cairo, Giza, Alexandria, West cost.
Please enjoy looking at our website and what we have to offer.
Ahmed Nasr Diab
Managing Director
......delivering exquisite food and exciting events creates memorable occasions
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